
Best Practices After a Premises Incident: What You Need to Know
Accidents happen, and sometimes they occur on someone else’s property. Whether it’s a slip and fall, an injury caused by falling merchandise, or another premises-related incident, knowing what to do in the moment can make all the difference when seeking compensation for injuries or damages. Here are the best practices to follow if you find yourself in such a situation:
1. Ensure Your Safety First
If you’ve been injured, your top priority should be your safety and well-being. Move to a secure location if possible to avoid further injury. If the injury is severe, call for immediate medical assistance.
2. Document the Scene
If you are physically able, take photographs of the accident scene. This includes:
The hazard that caused your injury (e.g., wet floor, uneven surface, or fallen merchandise).
Any visible injuries you sustained.
The surrounding area to capture context, such as lack of warning signs or obstructions.
Photographic evidence can be crucial in establishing the cause of the incident and the property owner’s liability.
3. Request an Incident Report
Notify the property manager or store staff about the incident and request that they complete an incident report. Be sure to:
Ask for a copy of the report before you leave.
Verify that the report accurately reflects what occurred.
If they refuse to provide you with a copy, note the name of the person who handled the report and follow up later.
4. Gather Key Contact Information
Collect the names, phone numbers, and email addresses of the following individuals:
The store manager or supervisor on duty.
Any employees who witnessed the incident.
Other bystanders who saw what happened.
Witness statements can be invaluable when building your case.
5. Preserve Evidence
If possible, retain any physical evidence related to the accident. For example:
The clothing and shoes you were wearing (if they show evidence of the incident, like tears or wet spots).
Items that were damaged during the incident, such as a broken phone or glasses.
6. Seek Medical Attention
Even if your injuries seem minor at first, it’s important to consult a healthcare professional as soon as possible. Some injuries, like sprains or concussions, may not show symptoms immediately. Medical documentation will also serve as evidence of the harm you suffered.
7. Keep a Record of Expenses
Track all costs related to the incident, including:
Medical bills (doctor visits, prescriptions, physical therapy, etc.).
Lost wages if you’re unable to work.
Other expenses, such as transportation to medical appointments or property repairs.
8. Refrain from Giving Recorded Statements
If the property owner’s insurance company contacts you, avoid giving a recorded statement without consulting an attorney. Insurance adjusters may try to minimize your claim or use your words against you.
10. Avoid Social Media
Resist the urge to post about your incident or injuries on social media. Insurance companies often monitor claimants’ online activity and may use your posts to undermine your case.
Final Thoughts
Taking the right steps after a premises incident can significantly strengthen your position if you decide to pursue a claim. By documenting the scene, gathering information, and seeking professional guidance, you can protect your rights and focus on your recovery.
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